CM Helpline 1076 Launched: Every Citizen’s Grievance Will Now Be Heard with a Single Call
CM Helpline Will Strengthen Good Governance, Transparency and Accountability: CM Shri Vishnu Deo Sai
8,000 Officials Across 42 Departments to Ensure Time-Bound Resolution of Complaints in 1,195 Categories
Raipur, June 9, 2026/ Chief Minister Shri Vishnu Deo Sai launched the much-awaited CM Helpline 1076 from Mahanadi Bhawan on June 9. He also unveiled the official logo of the CM Helpline system.
Chief Minister Shri Sai said that the state government is firmly committed to ensuring that every citizen’s grievance is heard, resolved within a stipulated timeframe and addressed through a more accountable administrative system. He noted that complaints, suggestions and public feedback received during the Sushasan Tihar campaign highlighted the need for an effective, robust and permanent public engagement mechanism. The CM Helpline has been developed with this objective in mind.
He said that citizens across the state can now register complaints, submit suggestions and share feedback regarding government schemes and services through the toll-free number 1076. He stated that the platform will strengthen good governance, transparency and accountability while further enhancing trust between citizens and the government.
He informed that the helpline has also been integrated with WhatsApp to meet the requirements of the digital era, enabling citizens to communicate their concerns via mobile devices easily. He said the system is significant for its extensive coverage, involving nearly 8,000 officials across 42 state government departments. A mechanism has been established to ensure that complaints are resolved within prescribed timelines across 1,195 categories.
He further shared that every complaint will be assigned a unique identification number, allowing applicants to track the status of their cases online. If a complainant is dissatisfied with the resolution provided, the complaint will automatically be escalated to higher authorities for re-examination and further investigation. This mechanism will help prevent superficial disposal of grievances and ensure greater accountability.
He said that the CM Helpline will operate 24 hours a day, seven days a week. Staff have been deployed in three shifts to ensure uninterrupted services. Secretaries of departments will regularly monitor the system through a dedicated dashboard, while the Chief Minister’s Secretariat will also conduct continuous oversight.
He emphasised that the CM Helpline is not merely a grievance redressal platform but also an effective medium for strengthening public participation. Citizens will be able to submit suggestions on state development, which can contribute to better policymaking and more effective implementation of government programmes.
He said that, inspired by the Prime Minister’s guiding principle of “Nagrik Devo Bhava” (Citizens First), the state government is continuously strengthening digital governance. The CM Helpline will make communication between the government and the public more effective and play a significant role in ensuring the timely resolution of issues.
During the programme, Shri Rahul Bhagat, Secretary to the Chief Minister and Secretary of the Good Governance and Convergence Department, delivered a detailed PowerPoint presentation explaining the functioning, objectives and key features of the CM Helpline system.
Deputy Chief Ministers Shri Arun Sao and Shri Vijay Sharma, other members of the Council of Ministers, Chief Secretary Shri Vikas Sheel, Principal Secretary to the Chief Minister Shri Subodh Singh, Secretary to the Chief Minister Shri P Dayanand, Special Secretary Shri Rajat Bansal and senior government officials were present.
